Last updated November 2019.
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to make their websites or services work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner or service provider are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognise your computer both when it visits the website or service in question and also when it visits certain other websites or services.
The specific cookies, both first party and third party, have been described below including the purposes they perform.
Below we have outlined the cookies that are explicitly created and served via our online services.
|cookieconsent_dismissed||Consent||To prevent duplicate cookie consent messages once accepted.|
|expensein_source||Analytics and Conversion Tracking||Tracks and records conversions from ExpenseIn partners and advertising networks. No personal information is stored.|
|expensein_auth||Essential Functionality||Required to store the encrypted authorisation token granted when signing into the ExpenseIn web portal.|
|expensein_session||Essential Functionality||Required to store the encrypted session token reference temporary user data stored as part of signing into the ExpenseIn web portal.|
|expensein_email||Personalisation||Records email address when the “Remember me” option is selected when signing into the ExpenseIn web portal.|
|intercom||Personalisation||Intercom is used to support our customers and website visitors via live chat. The intercom cookies track and record the status of messages in particular whether live chat messages have been seen.|
|AWSALB||Essential Functionality||This is a technical cookie required to ensure that interactions with our online services are directed to the correct web server within our hosted environment.|
|_ga||Analytics and Conversion Tracking||Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
|_gid||Analytics and Conversion Tracking||Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
|_gat||Analytics and Conversion Tracking||Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.|
|test_cookie||Analytics and Conversion Tracking||Test cookie issue by trusted third party advertising services to test the availability of cookies on the visitor’s browser.|
|hotjar||Analytics and Conversion Tracking||We use Hotjar in order to better understand our users’ needs and to optimize this service and experience.|
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter and LinkedIn will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
In order to monitor conversions from our advertising platforms we also rely on other technologies, such as “clear-images” or “pixels”. A tracking pixel allows us to record visitors and interactions for certain advertising platforms, such as Facebook and Microsoft Bing, that do not issue cookies for this purpose. Pixels are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites.
In addition, Hotjar, a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.), may also use additional tracking technologies to collect data on our users' behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.