"It's very easy to use, and flexible which is ideal for a growing and evolving company."

Dura-ID Solutions is a global leader in the manufacture of tags, labels, wristbands and badges, with many of its products developed specifically to solve identification challenges across industries. The company supports product identification globally, either directly or through trusted partners, across more than 30 countries.

Previous expense process

Dura-ID's previous process relied on paper receipts and spreadsheets, which was time-consuming and error-prone - receipts went missing, VAT calculations were often wrong, and late submissions disrupted month-end accounting.

"Our previous expense process, was very manual, involved physical copies of paper receipts and spreadsheets. It was time consuming for the employees processing their expenses."

Choosing ExpenseIn

Dura-ID found the introductory demo informative and the team responsive to questions, with ExpenseIn proving both user-friendly and competitively priced. After more than a year of use, the system has continued to deliver on its early promise.

"Having used the system for over 12 months, the system delivered on everything promised in the introduction, it's very easy to use, and is flexible which is ideal for a growing and evolving company."

Time-saving benefits

Employees now save significant time each month, with some previously spending a full day on expenses. Dura-ID also integrates ExpenseIn directly with Sage, replacing a manual export process with a single click, which has further sped up reconciliation and made receipts easy to access.

"We used to manually add an expense record to one piece of software, breaking down the nominals, attaching copies of the spreadsheet and all receipts, then we had to export that into Sage, now we click a button and all of the relevant information is exported to Sage and the receipts are easily accessible in ExpenseIn."

Positive reception from staff

Feedback from end-users has been overwhelmingly positive, with employees who once submitted expenses late now among the first to do so each month.

"We have received 100% positive feedback, the employees who were always late submitting their expenses are now the first to submit every month. All employees have been shocked and impressed by how much time ExpenseIn has saved them."

Great support

Dura-ID highlighted the speed and quality of ExpenseIn's support, noting that queries are handled promptly by real people.

"You can chat online, you speak to a human straight away which is great, and they deal with your query quickly and effectively. The team are always polite and helpful."