"[ExpenseIn has] taken our processing time down from 2 days to half a day."

The Original Factory Shop is a discount department store chain that was established in 1969. It currently operates shops in over 165 communities across the United Kingdom, saving customers up to 70% on high street labels and big-brand names.

Speeding up processing time

Our main issues were surrounding the processing time for personal expenses and company credit card expenses. We wanted to speed up the process not only in finance, but for employees having to submit the expenses.

Charlotte O'Sullivan, our Purchase Ledger and Banking Manager, had previously used ExpenseIn and had seen first-hand how well it worked. From setting up our expense policy rules to logging receipts on the go, the features were exactly what we needed to maximise efficiency.

"I can absolutely vouch for this system. It's taken our processing time down from 2 days to half a day as well as making it easier for colleagues to record receipts and submit expenses for approval."

Charlotte O'Sullivan, Purchase Ledger and Banking Manager

Since ExpenseIn was implemented

The two biggest benefits for us are the recording of receipts for employees and the time given back to employees for them to focus on other objectives.

All in all, the system was really well received, feedback has been great and the process now works brilliantly from start to end.

Invaluable support

We haven’t really needed much support as any help we need can be obtained through the help guides on the website. However, the support we received during the initial setup was invaluable.