“We viewed three different suppliers and ExpenseIn was the clear winner”

The Royal College of Radiologists (RCR) is the professional body responsible for the specialty of clinical oncology and clinical radiology throughout the United Kingdom. They lead, educate and support doctors who are training and working in the specialties of clinical oncology and clinical radiology.

Challenges for volunteers

With a large volunteering community, the college’s main difficulty was that volunteers were not regularly in the office. This meant that they were out of the loop with the expense process. After submitting their expenses there was no communication until the money was in their bank account. This made the whole process very long and drawn out for both the volunteers and the finance team.

RCR needed a way to communicate with their volunteers and keep them up to date at each step, whilst also reducing the length of the process and improving their efficiency.

Enhanced communication

The college surveyed the market, primarily investigating three different suppliers. ExpenseIn was a clear winner for two reasons: Price and HMRC & UK Tax law compliance. Since implementing ExpenseIn, RCR has been able to improve the service for their volunteers, giving them continuous updates at every point in the expense process. When volunteers are away from the college, they can now easily capture receipts on the go with the ExpenseIn mobile app.

RCR conducted a survey of its users which resulted in incredibly positive feedback. Every user wished to continue with the ExpenseIn service.

We have had some incredibly positive feedback from all the current users once they have been set up and had a short training session.

RCR worked closely with our support team who helped with initial set up and imports for their nominal codes.

ExpenseIn support has been really good, I received a lot of initial set up support.

RCR now have a system in place that keeps their volunteers in the loop whilst helping ensure they remain HMRC compliant. ExpenseIn has helped to give them a smooth transition into a better solution for their college.