"After seeing the demo, we knew that this was the system we needed"

TopCashback is a reward website that receives a commission from the merchant for directing customers to their website. Most cashback sites give just a portion of this back to their users, but TopCashback give up to 105% of what retailers pay, making them the highest paying cashback site in the UK.

Supporting business expansion

TopCashback previously used an inefficient manual process where employees were required to fill out a form and print this along with all the receipts that relate to the expense. This set-up meant that a lot of paper was wasted and that two finance employees were processing the out-of-pocket and credit card expenses.

However, as the business expanded, expenses were starting to become a very lengthy process which was no longer sustainable. So, when TopCashback contacted ExpenseIn, they were looking for an expense management solution that works across their multiple offices and ultimately saves them time.

After seeing the demo, we knew that this was the system we needed to streamline our expenses process.

Less admin, more time

Since working with ExpenseIn, the number of hours the finance team spends checking that they have the correct information has significantly dropped. Their previous process was very lengthy as it meant taking the expense information off paper and creating a document that details each expense by category. With the new software, it needs just a click of a button and management has a report that shows them who spent the most and where the expenditure is going. Plus, the team no longer constantly chases expense forms as they’ve set reminders to their colleagues to submit any expenses or complete any imported expenses. Moving away from a manual process gave employees valuable time back to focus on other tasks and increase productivity.

Positive feedback

TopCashback was assigned a dedicated account manager who oversaw the implementation of the software to meet their user requirements. The finance team described the support they experienced from ExpenseIn as amazing, quick and faultless.

The ExpenseIn app was also very well received with staff as it meant no more calculating business mileage as this is done for them, or scanning in the receipts as it’s as simple as taking a photo.

We’ve had nothing but positive feedback from our end users. They found that this was a lot simpler and with the app, they could create the expenses on the go!