“I would highly recommend ExpenseIn to anyone looking to reduce time spent on processing and minimise human error.”

Children First is a UK-based charity that supports vulnerable children, young people and families through practical services and early intervention. The organisation works closely with local communities to deliver meaningful support while ensuring funding is used responsibly to maximise social impact.

Before ExpenseIn

Children First was relying on an outdated expense management process that lacked basic functionality. In particular, the organisation had no efficient way to upload or approve supporting documents for mileage claims, which led to unnecessary manual work and inefficiencies.

“Our previous system was very outdated and there was no option to upload and approve documents for mileage claims.”

Why ExpenseIn

Children First selected ExpenseIn to modernise its expense process with a solution that prioritised automation, efficiency and compliance. The platform’s strong document enforcement, security credentials and ease of use made it a clear choice for the charity.

“Automation and efficiency, integration options, compliance and document enforcement, and ease of use for staff were key reasons for choosing ExpenseIn.”

The Impact

Since implementing ExpenseIn, Children First has seen immediate improvements in efficiency, compliance and security. The organisation has significantly reduced the time spent processing expenses while improving accuracy and control.

“ExpenseIn is very efficient and has great compliance and security.”

User Adoption

ExpenseIn has been well received across the organisation. Staff quickly adapted to the platform, requiring minimal guidance, which has freed up time for other important tasks.

“ExpenseIn is very user friendly and staff don’t need much guidance, which saves time for other tasks.”

Fantastic Support

Although Children First has not needed ongoing support since going live, the implementation experience stood out. The ExpenseIn team provided fast, knowledgeable and reliable support throughout onboarding.

“During the implementation process the support was first class, responses were very quick and the staff were very knowledgeable and always happy to help.”

Final Thoughts

Children First would confidently recommend ExpenseIn to other organisations looking to save time, improve accuracy and reduce manual effort in expense processing.

“I would highly recommend ExpenseIn to anyone looking to reduce time spent on processing and minimise human error.”