"[ExpenseIn has] thought of every conceivable way of doing something more efficiently and intuitively."

The Shannon Airport Group, a major player in Ireland's aviation and commercial property sectors, operates Shannon Airport, the largest airport on the West Coast of Ireland.

Beyond managing the airport, the Group runs a thriving commercial property business, supporting various industries with state-of-the-art facilities and services. With a strong focus on sustainability and innovation, The Shannon Airport Group significantly contributes to the Irish economy and regional development.

Addressing outdated systems

Before adopting ExpenseIn, The Shannon Airport Group's expense management was reliant on a web-based application supported only by Microsoft Internet Explorer, which Microsoft no longer maintains.

This limitation created inefficiencies and required a more modern, versatile solution.

"The previous application was web-based but could only be supported on Microsoft Internet Explorer, which is no longer supported by MS."

Adopting a modern, hosted solution

ExpenseIn was chosen for its comprehensive features and ease of use.

ExpenseIn’s app is hosted, which relieves The Shannon Airport Group from maintaining application and database infrastructure, and allows for automatic deployment of enhancements.

"The application is hosted so The Shannon Airport Group doesn't have responsibility for application and database infrastructure maintenance. Enhancements are automatically deployed."

Key benefits of implementing ExpenseIn

ExpenseIn’s modern and efficient functionality has transformed expense management at The Shannon Airport Group.

Features like email receipt submission, Google Maps distance calculation, and Favourites functionality streamline the process and reduce administrative workload.

“Modern, well thought out, efficient functionality. Ability to email receipts to receipts@expensein.com; Google Maps distance calculation allows for the auto calculation of distances between places and even Eircodes; and Favourites functionality to store information about regularly used expense items.”

Streamlining administrative functions

ExpenseIn’s user registration/invite, forgot password and out-of-office functions significantly reduce administrative and user support requirements, making the system more efficient and user-friendly.

“User registration/invite, Forgot Password, and Out of Office functions reduce administration and user support considerably.”

Customisable data management

The Customer Fields feature allows the addition of extra fields to objects/screens, and all custom field values can be exported. This customisation capability supports tailored data management needs.

“Customer Fields allow us to add additional fields to objects/screens, and all custom fields values can be exported.”

User-friendly experience and support

The system’s intuitive design means that users rarely need additional support once they are set up. The ExpenseIn app works on any device, making it accessible and convenient.

“Once you set up a new user, they very rarely come back to you asking questions as the software is very intuitive.”

The ExpenseIn Help Centre has also been praised for its clarity and effectiveness.

“The ExpenseIn Help Centre is very good and easy to follow.”

Positive feedback and smooth onboarding

Feedback from users has been very positive, with no complaints or issues raised. The onboarding experience was smooth, with the setup and configuration handled internally without any problems.

“The onboarding experience was very good.”

Notably, there have been no bugs, eliminating the need for support cases.

“We have not found any bugs in the application, so there has been no reason to create support cases.”

Highly recommended by The Shannon Airport Group

The Shannon Airport Group’s Senior Business Analyst regards ExpenseIn as the best database application he has ever encountered. The ExpenseIn’s comprehensive and intuitive design has made it an invaluable tool for them.

“I have been working in software development and application support for 30 years – this is the best database application I have ever come across – they have thought of every conceivable way of doing something more efficiently and intuitively.”